FAQs
What should I wear?
Wear easily removable hosiery and footwear.
Do not wear Nail Varnish (extra charges apply).
You will need to wear socks after treatment, creams and oils will be applied to your feet
If attending a Musculoskeletal (MSK) Foot Pain appointment, our clinician will need to see you walking and visually assess you from the knee down. Please wear or bring clothing that can stay above the knee when you are walking e.g. shorts or trousers that can be rolled up.
Can I bring someone with me?
You are very welcome to bring someone with you to your appointments however this is limited to one person due to space in the clinic room. If a patient would find it difficult to provide the level of detail needed for a medical history; to undress and redress; to understand and follow self-care advice; would need assistance getting around; or needs monitoring by a caregiver; then a carer or relative should always accompany the patient to their appointments.
What if I am running late?
Appointment duration has been designed to give the appropriate time for procedures to be carried out to a high standard within a safe environment. A late arrival will result in either: a reduced treatment within the remaining appointment time; or the cancellation and rescheduling of the appointment.
Please note: If you are more than 5 minutes late for a short appointment slot, or 10 minutes late for standard appointment slots, then your appointment will be cancelled and rescheduled. All decisions are solely at the clinician’s discretion. Please note you will still be charged the late cacellation fee, as we will not have had time to offer the appointment to someone else.
Do you have cancellation charges?
Yes we do.
Cancellations with less than 24 hours notice and missed appointments, incur a charge.
Do you send reminders?
Yes, appointment confirmation and reminders can be sent by email or text.
However, technology sometimes fails, please do not rely on reminders prior to attending your appointment. The onus for remembering the appointment remains with the patient.
Why are there forms to fill in?
Wessex Foot Clinic is a medical clinic. The information that you provide informs your treatment options throughout your time as a patient at the clinic. Please do not omit or provide limited information, as this will affect your care and treatment options.
In addition, Wessex Foot Clinic has a legal obligation to maintain records that inform clinicians about your choices and keep your personal data safe.
Should I fill in the forms before my appointment?
Yes. Appointments slots allow patients time to remove hosiery and footwear, have their consultation and treatment, put their hosiery and footwear back on and for clinicians to write up treatment notes. If forms are not completed prior to an appointment, then treatment time will be reduced.
If you are unable to complete forms online prior to your appointment, please arrive 5-10 minutes early for your appointment and our receptionist will help you complete them.
Is there a toilet at the Wessex Foot Clinic?
Regretfully there are no patient toilet facilities in the clinic. The nearest facilities are in Waitrose or some of the nearby shops have toilet facilities
Is there parking?
Our clinic is in ground floor premises, in the heart of Warminster. There is ample parking only a few minutes walk away. Patients with mobility issues may be dropped off just outside the clinic.
What do I do if I have a problem after treatment?
In the unlikely event that you experience an unforeseen problem due to your treatment we will gladly provide a review appointment, free of charge, to assess and rectify the issue. This service is intended for the same issue you attended the appointment for and only if you contact Wessex Foot Clinic within 3 days of your appointment, otherwise full appointment fees will be charged. The full complaints procedure is available in the website footer.